Introduction
Effective Date: 01.01.2025
Welcome to Innopulse Consulting. Your trust is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the Swiss Federal Act on Data Protection (FADP), the General Data Protection Regulation (GDPR), and other applicable international privacy laws.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
Innopulse Consulting is an international provider of consultancy services and digital solutions, headquartered in Zug, Switzerland.
Controller Contact Information:
Innopulse Consulting
Leutrim Miftaraj, CEO
Gotthardstrasse 30
6300 Zug, Switzerland
- Email: info@innopulse.io
- Phone: +41 79 508 28 06
For data privacy-related inquiries, please contact us at info@innopulse.io.
2. Scope of the Privacy Policy
This policy applies to:
- Our website (www.innopulse.io) and its subdomains.
- All products, services, and communications provided by Innopulse Consulting.
- Interactions via email, phone, or social media.
This policy does not cover external websites or services linked from our website.
3. Types of Data We Collect
We collect the following categories of personal data:
3.1. Data You Provide
- Personal Information: Name, email address, phone number, mailing address, and company details.
- Payment Data: Billing information, credit card details (processed by third-party payment processors).
- Content Data: Documents, files, and other content uploaded via our services.
- Communication Data: Messages or inquiries submitted through forms, email, or chat services.
3.2. Data Collected Automatically
- Device Data: IP address, device type, operating system, browser type, and language settings.
- Usage Data: Pages viewed, links clicked, time spent on our site, and referral sources.
- Cookies and Tracking Data: See Section 9: Cookies and Tracking Technologies.
3.3. Data from Third Parties
- Public sources or partners who provide contact or profile information (e.g., LinkedIn, referral networks).
4. How We Use Your Data
We process your data for the following purposes:
- Providing Services: To manage accounts, process transactions, and deliver services.
- Customer Support: To respond to inquiries and troubleshoot issues.
- Marketing and Communication: To send newsletters, promotional offers, and updates (with consent).
- Analytics and Optimization: To analyze website traffic and improve user experience.
- Legal Compliance: To meet tax, regulatory, and security obligations.
- Fraud Prevention: To ensure the safety and security of our systems and users.
5. Legal Basis for Processing
We rely on the following legal bases for processing your personal data:
- Consent: When you provide explicit consent (e.g., for newsletters).
- Contractual Necessity: To fulfill a contract or provide services.
- Legal Obligations: For compliance with tax or regulatory requirements.
- Legitimate Interests: To improve services, ensure security, or communicate with users.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
- Account Data: Retained during active use and for seven years after account closure (for regulatory compliance).
- Marketing Data: Retained until consent is withdrawn or data is no longer relevant.
- Transactional Data: Retained for ten years to comply with financial regulations.
Data that is no longer required will be securely deleted or anonymized.
7. International Data Transfers
We may transfer personal data outside of Switzerland, the EU, or EEA, following these safeguards:
- Adequacy Decisions: For countries deemed to provide equivalent data protection (e.g., the EU Commission’s adequacy decisions).
- Standard Contractual Clauses (SCCs): Binding commitments for data protection during international transfers.
- Other Safeguards: Consent or necessity for contract performance.
For inquiries about international data transfers, please contact info@innopulse.io.
8. How We Protect Your Data
We take security seriously and implement robust measures:
- Encryption: SSL/TLS for secure data transmission.
- Access Controls: Role-based access and multi-factor authentication for systems.
- Monitoring: Regular security audits, penetration tests, and real-time threat monitoring.
- Incident Response: A structured protocol for managing data breaches and notifying authorities within 72 hours.
9. Cookies and Tracking Technologies
We use cookies to enhance your experience and analyze site performance.
Types of Cookies
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: To track user behavior (e.g., Google Analytics).
- Advertising Cookies: For targeted and personalized ads.
Manage Cookies
You can manage your cookie preferences through your browser settings or by using our Cookie Management Tool.
For more information, read our Cookie Policy.
10. Third-Party Services
We work with trusted third-party providers:
11. Your Rights
Under GDPR, FADP, and other international laws, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Rectify inaccurate or incomplete data.
- Deletion: Request erasure of your data unless legally required otherwise.
- Restriction: Limit the processing of your data under certain conditions.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to data processing for marketing or based on legitimate interests.
To exercise your rights, email info@innopulse.io.
12. Children’s Privacy
Our services are not intended for users under 16. We do not knowingly collect data from minors without parental consent.
13. Updates to the Privacy Policy
We may revise this policy periodically. Updates will be posted with a “Last Updated” date at the top of this page.
14. Contact Information
For any privacy-related inquiries:
- Email: info@innopulse.io
- Address: Gotthardstrasse 30, 6300 Zug, Switzerland
- Phone: +41 79 508 28 06
Regulatory Authorities:
