Accessibility for apps and online shops
Providers of online shops, customer portals and apps with consumer customers in the EU, including those based in Switzerland; microenterprises are exempt for services.
Updated: 2026-11
Since 28 June 2025, Germany’s BFSG, Austria’s BaFG and the European Accessibility Act have required accessibility for many consumer services, including online shops and apps used to conclude contracts. We test your app or shop against WCAG, fix the issues in the code and draft the required accessibility information.
Many shops and apps work well with a mouse and good eyesight, and barely for everyone else. Missing labels, weak contrast, unreachable controls and unclear error messages are the most common defects. Since June 2025 they are not just a quality problem for covered services but a legal breach.
Automated tools find only part of the problems. The rest requires testing with a keyboard and screen reader and knowing how to fix issues in the code.
What you get
Applicability check
Whether and for which parts of your offering the BFSG, BaFG or European Accessibility Act apply.
WCAG test report
Manual and automated testing of the key journeys with a prioritised list of defects and proposed fixes.
Code fixes
Fixing defects in components and templates so that new pages are built correctly by default.
Accessibility information
Draft of the required information on how the service meets the requirements.
How it runs
- 01
Selection
Define the key journeys, such as search, product page, cart, payment and account.
- 02
Testing
Testing with keyboard, screen reader and tools against WCAG 2.1 AA.
- 03
Fixing
Fix defects in components, starting with those that block conversions.
- 04
Re-test
Verify the fixes and hand over guidelines for future changes.
Price framing
Testing with fixed scope by number of journeys; fixes as a fixed price or by effort according to the defect list.
Indicative, not a binding quote — the frame is confirmed during scoping.
What drives the price? → Cost guide
Parent service: App Development
FAQ
Is an accessibility overlay enough?
No. Overlays change the presentation but do not fix the causes in the code, and they can even make assistive technology harder to use.
Which standard is decisive?
In practice the harmonised standard EN 301 549, which refers to WCAG 2.1 AA. Meeting WCAG 2.1 AA covers most of the technical requirements.
Does the BFSG apply to Swiss online shops?
For shops that target consumers in Germany, yes. For other EU countries their national implementations of the European Accessibility Act apply.
Accessibility for apps and online shops
Providers of online shops, customer portals and apps with consumer customers in the EU, including those based in Switzerland; microenterprises are exempt for services.