With the BFSG, accessibility requirements apply to private companies in Germany on a broad scale for the first time. Previously mainly public bodies were obliged. The law implements EU Directive 2019/882, the European Accessibility Act, and has applied since 28 June 2025.
Which products and services are covered
Covered are, among others, computers, smartphones, self-service terminals and e-readers, as well as services such as e-commerce, consumer banking, telecommunications, e-books and certain passenger transport services. For most companies e-commerce is decisive: online shops and apps through which consumers conclude contracts.
Microenterprise exemption
Microenterprises providing services are exempt. A microenterprise employs fewer than ten people and has annual turnover or a balance sheet total of at most EUR 2 million. This exemption does not apply to products.
Technical yardstick
The requirements are set out in an ordinance; in practice the harmonised standard EN 301 549 serves as the yardstick, which refers to WCAG 2.1 level AA for web content. Providers must also publish information on how their service meets the requirements.
Enforcement
Market surveillance lies with the federal states, which have set up a joint body for it. It can order measures and impose fines. In addition, claims by associations and unfair competition warnings are possible.
Swiss providers
The BFSG applies to offerings to consumers in Germany, regardless of where the provider is based. Austria has the Accessibility Act BaFG with comparable content. In Switzerland, the Disability Discrimination Act mainly obliges public authorities. Our accessibility for apps and online shops offer tests and fixes defects in the code.