From practice: case studies from mandates
How we work on projects at Swiss institutions: starting point, approach, outputs and lessons learned. The case studies contain no confidential content and are not an endorsement by the organisations named.
Microsoft 365 governance and access management at BLS
For BLS AG, Leutrim Miftaraj led a project on governance and access management in Microsoft 365 as IT project lead: from the study as guidance through the rulebook and operations manual to project closure in autumn 2026.
Introducing an integrated management system at BLS
In introducing an integrated management system, Leutrim Miftaraj developed the planning with personas, the operations and migration concepts and BPMN models of the central processes.
Evaluating a workflow platform at BLS
For choosing a workflow platform, Leutrim Miftaraj gathered business needs with a purpose-built survey and compared two platform candidates in a structured way.
HERMES study on replacing a workflow solution at MeteoSwiss
For the Federal Office of Meteorology and Climatology, Leutrim Miftaraj produced a HERMES study chapter preparing the replacement of a workflow solution for HR processes with an options comparison and a reasoned recommendation.
Business analysis following IREB in an FDFA project
In an FDFA project on its network abroad, Leutrim Miftaraj works as business analyst. A first focus was structuring the client’s existing requirements catalogue following IREB and preparing it for formal acceptance.