Evaluating a workflow platform at BLS
For choosing a workflow platform, Leutrim Miftaraj gathered business needs with a purpose-built survey and compared two platform candidates in a structured way.
- Organisation
- BLS AG
- Sector
- Transport (rail and bus)
- Role
- IT project lead, engaged through a BLS framework contract partner
Starting point
In many organisations, workflows for requests, approvals and notifications run on different, partly outdated solutions. Before choosing a platform, it must be clear which requirements the business units actually have.
Approach
Business needs were gathered with an interactive survey in the BLS corporate design so as many stakeholders as possible could take part with little effort.
The answers produced requirements and evaluation criteria against which two platform candidates were measured: a low-code platform from a major vendor and a specialised workflow solution.
Outputs
- Interactive stakeholder survey
- Requirements and evaluation criteria
- Structured comparison of the platform candidates
Lessons learned
- A well-designed survey reaches more stakeholders than workshops alone and produces comparable answers.
- Criteria set before the comparison make the recommendation traceable.
Methods
- Stakeholder-Befragung
- Anforderungsanalyse
- Variantenvergleich
This case study describes Leutrim Miftaraj’s work in the mandate. It contains no confidential content and is not an endorsement by the organisation named.